1. Introduction

ZANGVIS provides custom handmade thangka artwork services to collectors around the world. This Privacy Policy applies to all users accessing our website, submitting consultation messages and placing custom artwork orders.

When you browse our website, send inquiries or proceed with artwork purchases, you acknowledge acceptance of the terms within this policy. If you disagree with any clause, please stop using all services provided by ZANGVIS. We implement standardized data protection mechanisms to serve collectors across North America, Europe, Southeast Asia, Australia and other regions.

2. Information We Collect

2.1 Information You Voluntarily Submit

• Name, email address and phone number submitted during thangka consultation, quotation communication and custom negotiation;
• Delivery address and recipient information required for worldwide artwork shipment;
• Custom artwork requirements, reference materials and preference descriptions shared with our team;
• Transaction information required to complete payments, production arrangements and logistics execution.

2.2 Automatically Collected Technical Information

During website visits, we may record non-identifiable technical data including device model, browser type, access time, visited pages, IP address and access paths. Such statistics help us analyze visitor demands and continuously optimize website experience for global thangka collectors.

3. How We Use Your Information

We only utilize collected information for legitimate service purposes and will not process data beyond the scope required for artwork transactions.

• Reply to your consultation about thangka craftsmanship, theme selection, custom cycle, pricing and global shipping plans;
• Arrange handmade artwork production, quality inspection, packaging and cross-border delivery after order confirmation;
• Deliver order progress, logistics tracking links and finished artwork preview materials;
• Provide continuous support including framing suggestions, artwork maintenance guidance and authenticity consultation;
• Prevent abnormal access, malicious inquiry and reduce risks in cross-border artwork transactions;
• Optimize website structure and service content according to global collector browsing habits.

4. Information Sharing & Third Parties

ZANGVIS will never sell, rent or distribute your personal data to marketing organizations without your explicit written consent. Limited information sharing only occurs under the following scenarios:

• Authorized logistics suppliers: necessary recipient information will be shared solely to arrange international artwork transportation. ZANGVIS shall not be liable for data management risks caused by independent logistics service providers;
• Legal obligations: disclosure executed in response to valid official legal requirements under local applicable laws;
• Trusted business partners assisting order fulfillment, who must follow strict data protection obligations.

5. Data Storage, Retention & Security

We adopt practical technical and management measures to avoid unauthorized access, leakage, tampering or deletion of personal data.

Personal information will be retained within a reasonable cycle required for transaction performance and legal compliance. General consultation records will be preserved properly within 24 months; completed order data will be retained to meet commercial traceability needs. After the retention period expires, data will be safely processed according to internal standards.

6. Your Data Subject Rights

Subject to applicable local laws, global users enjoy the right to access, correct and request deletion of personal data. Please note that we reserve the right to retain partial information needed for order traceability, financial records and legal compliance even after deletion requests are submitted.

You can send all privacy-related applications via official email. We will respond to legitimate requests within a reasonable time frame.

7. Cookies & Web Tracking

The ZANGVIS website uses cookies to stabilize website functions, record browsing preferences and analyze visitor traffic. You may adjust cookie permission settings inside your browser. Disabling cookies may affect partial interactive functions on the website.

8. Cross-border Data Transmission

As we provide services to global collectors, personal data may be transmitted across borders. We adopt adequate protection standards for cross-border data transmission and protect overseas users’ legitimate privacy interests.

9. Policy Revisions

ZANGVIS reserves the right to update this privacy policy according to business adjustment and updated legal requirements. Revised content will be published on this page with updated time displayed. Your continuous use of website services after revisions indicates acceptance of updated clauses.