1. Overview

ZANGVIS provides handmade thangka artwork for collectors across the globe. This Returns & Refunds Policy defines all terms for order cancellation, item return, exchange and monetary refund. All procedures are designed to be transparent for international buyers while respecting the unique nature of handcrafted artworks.

By placing an order with ZANGVIS, you acknowledge reading and accepting all clauses below. We recommend reviewing this policy before completing payment.

2. Ready-Made Thangka Returns

Ready-made, in-stock thangka pieces may be eligible for return under the following conditions:

• You must send a formal return request via official email within 14 calendar days after receipt of the artwork;
• The artwork must remain intact, unmodified, free from stains, scratches or damage, and returned with all original packaging, authenticity certificate and attached documents;
• Items showing signs of display, alteration or improper storage will not qualify for full refund;
• Return shipping cost, insurance and any cross-border customs fees are borne by the customer for change-of-mind returns. Customers also take full responsibility for customs detention, fines and other risks occurring on return shipment.

3. Custom Hand-Painted Commissions

Custom thangka is handcrafted strictly according to your specified requirements, which falls under bespoke personalized artwork. Once formal painting creation begins after you confirm the sketch and specifications:

• No unconditional cancellation or full refund will be accepted;
• If you cancel before sketch and detail confirmation, we may retain a reasonable service deposit to cover preliminary design communication costs;
• We will provide regular progress photos during creation. Please confirm details timely; subjective dissatisfaction with handmade texture, natural pigment variations or minor artistic differences cannot be treated as grounds for refund.

4. Damaged or Incorrect Deliveries

If you receive damaged artwork or an incorrect thangka due to our arrangement error:

• Contact our team immediately within 7 days of receipt, and supply complete unboxing photos or continuous unboxing video as valid evidence;
• After verification, we will arrange re-delivery, partial compensation or agreed refund options;
• We cover reasonable return shipping fees for confirmed faulty or wrong shipments arranged by ZANGVIS.

5. International Return Shipping Terms

All cross-border return shipments involve complex customs procedures. Please note:

• For voluntary change-of-mind returns: customers select carriers, arrange insurance and take responsibility for loss or damage occurring on the return transit;
• Original import duties, VAT and customs clearance fees paid upon receiving goods are generally non-refundable;
• Return packages must be properly packed to avoid secondary damage; poorly protected shipments may be rejected after arrival inspection.

6. Refund Timeline & Methods

Once we receive and complete inspection of returned eligible items:

• Refunds will be processed within 10 working days;
• Funds will be returned via the original payment channel. Transaction handling fees charged by payment providers cannot be reimbursed;
• Exchange rate fluctuations occurring between payment and refund are not covered by ZANGVIS.

7. EU 14-Day Withdrawal Right

For customers residing within the European Union, the statutory 14-day cooling-off period applies to ready-made non-custom thangka. This legal withdrawal right does not apply to fully custom-made commissioned artwork, as permitted under relevant consumer protection directives for bespoke goods.

8. Return Exclusions

Requests for return or refund will not be accepted under these common scenarios:

• Subjective expectation differences for natural handmade texture, pigment tone variations unique to hand-painted art;
• Damage caused by improper display, self-cleaning, modification or transportation arranged by the buyer after delivery;
• Requests submitted exceeding the required notification time window;
• Custom thangka orders where painting work has begun.